We appreciate your purchase from CASTLEROCK FIREARMS US.
We encourage you to study our return and refund policies if you are not entirely happy with a purchase for any reason.
Any products you have purchased from us are subject to the following terms.
Interpretation and Definitions
Interpretation
The following criteria determine the meanings of the words whose initial letter is capitalised. Whether used in the single or plural, the following definitions will always indicate the same thing.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CASTLEROCK FIREARMS.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to CASTLEROCK FIREARMS US, accessible from https://castlerockfirearmsus.com/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
Within seven days, you have the right to cancel your order without providing a reason.
Order cancellations must be made within seven days of the day you received the goods or the date a third party you designate—who is not the carrier—accepts the delivered item.
You must give us a clear statement of your decision in order to exercise your right to cancel. You can let us know what you’ve decided by:
By email: sales@castlerockfirearmsus.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
CASTLEROCK FIREARMS US SHOP
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
You will receive a gift credit for the cost of your return if the goods were shipped to you directly after being tagged as a gift when they were originally purchased. You will receive a gift certificate in the mail as soon as the returned item is received.
We will reimburse the present donor if the goods were not marked as gifts when they were purchased or if they had the order shipped to them so they could give it to you later.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: sales@castlerockfirearmsus.com